Return & Refund Policy
Effective Date: 7/6/2026
At Wrought in Heaven Jewelry, every piece is thoughtfully handcrafted with care and precision. Because many of our products are custom-made specifically for each client, our return and refund policy differs from that of mass-produced retail items.
Order Cancellations
Orders may be canceled for a full refund within 24 hours of purchase, provided production has not begun.
After the 24-hour cancellation period, custom orders generally cannot be canceled because materials, labor, and production time may have already been committed to your piece.
Custom-Made Items
Custom-fit products, bespoke jewelry, personalized pieces, and any item created specifically for an individual customer are generally not eligible for return or refund unless they arrive with a verified manufacturing defect or an error made by Wrought in Heaven Jewelry.
Standard (Non-Custom) Items
If we offer non-custom, ready-to-ship items in the future, eligible items may be returned within 14 days of delivery, provided they are:
- Unworn and unused
- In their original condition
- Returned with original packaging
- Free from damage caused after delivery
Customers are responsible for return shipping costs unless the return is due to our error or a verified manufacturing defect.
Manufacturing Defects
If you believe your item has a manufacturing defect, please contact us within 14 days of delivery.
To help us evaluate the issue, please include:
- Your order number
- A description of the issue
- Clear photographs of the item from multiple angles
If we determine that the issue resulted from our workmanship or materials, we may, at our discretion:
- Repair the item
- Remake the item
- Replace the item
- Issue a full or partial refund
Items That Cannot Be Returned
The following items are not eligible for return or refund unless required by law:
- Custom-fit precious metal press-on nails
- Bespoke or commissioned jewelry
- Personalized or engraved items
- Items altered or resized after delivery
- Gift cards
- Final sale or clearance items
Fit & Sizing
Customers are responsible for providing accurate measurements, molds, or sizing information as requested during the ordering process.
If an item does not fit because incorrect sizing information was provided, complimentary refunds or remakes may not be available. Depending on the design, we may offer paid adjustments or remakes where feasible.
If the sizing issue resulted from an error made by Wrought in Heaven Jewelry, we will work with you to determine an appropriate solution.
Normal Wear
Natural patina, minor surface scratches, and the gradual changes that occur with normal use of precious metals are expected characteristics and are not considered manufacturing defects.
Return Authorization
Please do not send any item back without contacting us first. Unauthorized returns may be refused or returned to the sender.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times vary depending on your payment provider and financial institution.
Original shipping charges are generally non-refundable unless the return results from our error or a verified manufacturing defect.
Questions
If you have questions about returns, refunds, repairs, or remakes, please contact us through the Contact page before placing your order. We’re always happy to help you understand the process before you purchase.